FAQS

 

DELIVERY

You must be thinking about buying from Slow Split so let us fill you with confidence before you purchase.

  • All items are posted and packed securely in a box.
  • Each individual item comes in a handmade canvas storage bag.
  • Complimentary Love Your Wood protecting oil comes in the box to help keep your items in good condition for a longer life. (All items come ready to use straight from the box with no additional care needed.)
  • Items will be posted within 48 hours of purchase notification a flat postage and packaging rate of £4.45 applies to all orders.
  • All orders are posted Royal Mail 1st Class Signed For Once received, we hope you love and use your items, we think they look just as good worn as they do new.
 

 

RETURNS

You bought something from Slow Split and it didn't work out? 

In the event that you're not quite satisfied with your product here's how to return it back to us:

  • Email jake@slowsplit.com requesting a return within 14 days of receipt, make sure you put RETURN in the subject field. In your email please include your order number, what item you're returning and a reason for you return.
  • Returned items must be unused and in their original packaging.
  • We will get back to you within 24 hours with detilas of where to send your return to. All return postage is paid for by you, the customer.
  • Slow Split is not responsible for the product until it is safely recieved back at Slow Split HQ.
  • Once your return has been recieved we will send you an email to let you know your item has been processed (please allow 5 working days for the return to clear and show in your bank account).
  • All returns will be processed back to the original payment method.